Our policy lasts 14 days. If 14 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All of products on sale or/and purchased with a discount code are non-refundable!
To complete your return, we require a receipt or proof of purchase. You need to provide us with the tracking number after you send back the product. You should provide us with the tracking number not longer than 14 days after the product was delivered to you.
Please do not send your purchase back to the manufacturer.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We are unable to make changes or cancel your order, if more than 24 hours have passed since it was placed.
Before returning your product, you have to contact us first, so we can provide you with a mailing address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.